[1] booking method for after-sales center
At present, there are two ways to make a reservation in the polar krypton service center. one is to directly tell the polar krypton orange in the after-sale WeChat group @ polar krypton orange which service center you want to go to and the time of arrival. Polar krypton orange will help you make an appointment, and you will be informed in the WeChat group after the appointment is made. Feedback is timely.

Second, through the network query interface in the mobile phone APP, you can choose the service center you want to go to and make an appointment with the person in charge of the after-sales network. Both of my appointments are made by Hengyun Linke in Pudong. Xiao Chen, the head of the network, has a good attitude and will give me a suggestion on the time to arrive at the store.

[2] Choice of after-sales centers in Shanghai
At present, the four service centers in Shanghai are located in Baoshan, Pudong, Songjiang and Fengxian. Among them, the after-sales center in Songjiang is the largest, and most of them are exclusive stations of extreme krypton, followed by Baoshan and Fengxian, and the smallest is the service center of Pudong, with fewer stations and no exclusive stations of extreme krypton, so the queue time is longer. It is suggested that Shanghai riders can choose the after-sales centers of Songjiang and Baoshan as far as possible, which can reduce the waiting time.

[3] after-sales center experience and vehicle chassis details
I will combine the two after-sales experiences to make a comparison so that everyone can see at a glance.
After the closure of Shanghai was unsealed in June, extreme Krypton officials issued a notice that all Shanghai car owners can come to the store to check their vehicles and clear their air-conditioning systems free of charge, and provide free door-to-door rescue services to car owners who cannot start due to the loss of small battery. this real move is very warm-hearted, as can be seen in the attitude of car companies towards car owners in extraordinary times, which is a big plus item and must be praised.

After asking Ji Krypton Orange to make an appointment for me in the WeChat group, I arrived at Hengyun Linke Center, which is relatively close to my home, and my partner Xiao Chen received me. After verifying the relevant reservation information, he helped me drive to the waiting station and led me to the rest area to have a rest. Although I could see that he was very busy, he kept a very serious record of my questions and said that he would take care of the master’s inspection. I very much agree with this.

Compared with my first insured arrival of 3000 kilometers three months ago, I have observed the following progress: 1. The rest area has been optimized, and part of the new car exhibition hall has been changed into a rest area, increasing the area of the rest area. The waiting time is shortened, and we don’t know how many people are waiting in front of us until we get to the store. Now, when we make an appointment by phone, we will inform you in advance of the number of people waiting in line on that day and other information.
As it was really boring in the rest area, I slipped to the construction workshop and happened to be checking my car, so I chatted with the master and took some details of the chassis. As can be seen from the photos, both the front fork and the rear fork arm are very solid, and the flatness of the chassis is very good.

Here is a very important point to note, if you want to use the Jack chassis in special circumstances, you must pay attention to the battery pack that cannot be pushed to the bottom and aim at the rubber lifting point under the chassis.
After various checks on the chassis and tires of the vehicle, the master also added glass water for me. I have to say that the glass water tank of polar krypton is really big, not even full with three liters.
Finally, we drove to the car wash station to sterilize and clean the air conditioning system and the appearance of the vehicle. After all, it has been stopped for three months because of the epidemic.

Finally washed up and went home, not only free inspection and maintenance, but also a free whoring lunch.

[4] summarize the advantages and disadvantages of after-sales at present
Let’s start with the disadvantages:
1. The overall queuing time is still long, it is best to optimize the online reservation method, change it to the reservation period and control the number of appointments.
two。 The after-sales center lacks public signs for repair accessories or maintenance charges.
3. For the after-sales center shared with Lecker, the exclusive station of polar krypton needs to be added.
Besides, the advantages:
1. The after-sales reception partner is very warm, has a good attitude, and will take the initiative to ask if he needs lunch.
two。 There is an after-sales feedback mechanism, combined with the opinions I filled in in APP after my first first insurance, I soon received a phone call from extreme krypton and apologized to me and asked for advice.
3. For the care for car owners in a special period, whether it is the distribution of epidemic prevention materials after sale or free inspection and cleaning, it is an additional item.

Finally, in the past six months with extreme krypton, apart from the occasional car opportunity that bothers me a little bit, it’s more about the fun of having it, whether it’s the fun of driving or the fun of participating in social activities. It makes me feel like I don’t regret my choice, and I hope that Polar Krypton will continue along the path of user-oriented enterprise, as promised to users.