The fifth oil leak of Xiao Tu Ben this year.

Today to four Ace, officially confirmed as the oil filter base, after lifting inspection, remove the engine low cover, you can see very obvious oil stains

So, let SA application form, oil filter base accessories 3800, artificial 770, a total of more than 4500, after buying the BeiBen official website of the “friend plan”, it is 3500 yuan

PS: I was the first customer to buy a friendship program in Nanning, Guangxi. After some exchanges, the price reached 3500. I first asked the store leader, and then contacted Mercedes-Benz South and BBAC.

In the past, four Ace once thought that only maintenance could give a discount, but not repair. a small problem had been studied for more than an hour, and even the documents issued by Mercedes-Benz were clearly written. It was simply that the four Ace business was not good at it.

The goods will not arrive until Sunday from the Guangzhou warehouse of Mercedes-Benz. The quality guarantee is two years. Due to work reasons, we cannot supervise the whole process this time. We have noted glue and torque on the work order. We hope that Sies can strictly implement it.

Updated on December 11:
I made a special trip to four Ace this afternoon. I didn’t intend to go, because I had to run errands these days. I decided to take a look at it in order to see the glue.

In the simplest example, this kind of trampling on the engine disassembles and disassembles, there is no roadside stall with the slightest regulation, it is supposed to have a shelf, and it should not step directly on the customer’s vehicle. I have only seen this kind of situation in unmanaged roadside shops. As a technician with Mercedes-Benz certification and proficiency in disassembling and disassembling Mercedes-Benz every day, it should not happen. Four Ace masters of domestic brands will not do this kind of behavior, let alone a luxury brand.

For a time, I suspected that this was not a Mercedes-Benz four Ace, but a roadside shop craft.

The next day, I was ready to start the test run, and the problem came again. The fault code was lit as soon as it was ignited, and immediately connected to the XENTRY test, so the fault code was “N3gam10, the electronic equipment of the internal combustion engine M271EVO SIM271DE20”.

In exchange for an older technician, after a check, it turned out that under the empty filter box, there was a plug that had not been plugged in at all. After plugging in, it was quickly tested again, so the fault code was eliminated.

This is the performance of careless workmanship, if not another technician came to see one more time, turn on the light and give it to the customer?

After-sale SA also said: we just step on the machine mat, you think we step on the parts of the cabin, we will not recognize it after sale, and neither will the repairman

Ps:1. Does the technician only have one foot on the foot of the machine? The other foot is gone?
two。 Does the study of certified Mercedes-Benz technicians include light work? Does that mean the repairman jumped up and didn’t step on anything else?
3. I saw it all, and I said I couldn’t step on it.
4. Is the store accustomed to frequent violations of maintenance regulations? This is still the situation under my supervision. Are you accustomed to breaking the rules and do not think it is a problem?

The after-sales manager called the original words (as evidenced by the recording): Mercedes-Benz is very complicated. our master is relatively short and cannot be repaired without squatting on the engine. The customer service center of Beijing Mercedes-Benz is outsourced and they do not understand.

After a series of communication, we have officially lodged a complaint on the phone to the North run 400. After that, we will continue to post and update the report in the original post.

Updated on January 13, 2023:
As of today, after a month of communication, a simple complaint has dragged on from 22 years to 23 years, but it has still not been resolved. The original after-sales service manager of Siaisi Store has changed to the so-called customer rights officer to communicate with me. The result of the handling as of today is that all the conditions mentioned cannot be agreed. Although it violated the rules, you can do anything to me. Every time I call the manufacturer, I use the same words, and every time I say I will follow up immediately.

Mercedes-Benz Siasi Store has no sense of corporate responsibility, refuses to take responsibility, and does not make any compensation, making mistakes.