Crown Lufang went to the after-sales service this time to completely solve the problem of separating the front bumper corner

  12
 September 3, 2024
The company’s white hybrid version of Crown Lu was raised in Zhengzhou, so at that time only Yu A license plate was used, but after the car was picked up, almost half of the cars were used in Zhengzhou and half in our local car. After all, it is a hybrid car, so the fuel consumption is still very low, and the space inside the car is also relatively spacious. In addition, when the car was bought, the manufacturer sent ten times of maintenance of 100,000 kilometers in four years, so the maintenance cost in the later stage was not very high. I have been to Yifeng for after-sales maintenance several times since I bought the car. Every time I go to maintenance, I use the full synthetic oil of Toyota’s original 0w20, and there is also a bottle of Toyota’s original nozzle cleaner to be added to the fuel tank for each maintenance, and the man-hour fee for maintenance is also included, but if the air filter element and air-conditioning filter element are dirty, they need to be replaced at their own expense, and the cost of running 10,000 kilometers requires four rounds of transposition, which also needs to be borne by themselves. In fact, it doesn’t cost much to buy this car for maintenance. At first, during the Spring Festival this year, I found that the left front bumper was a little detached. I clapped it with my hand and felt it closed again. Later, after driving for a few days, I found that there was another crack, and there were signs of detachment on the other side of the bumper. When I went to after-sale maintenance, I told the repair master that the bumper was reinstalled at that time, and it lasted for more than two months. As a result, I found it in the later process of using the car. Slowly there was another crack in the corner of the bar. Anyway, Yifeng’s after-sale service was relatively good. At that time, it was said that they would contact the manufacturer to see how to solve this problem. Sure enough, a few days later, they called us to say that there was a solution. I remember that at that time, after driving the car, the bar corner was taken apart. The master of metal cut part of the bar corner with a blade and reinstalled it to look very solid. At that time, the staff in the store reminded us to observe for a period of time that if there were similar problems, the manufacturer would certainly be responsible, and the next step was to change an improved bumper to consider that the gap in the bumper at that time was OK. If you change the bar, although you do not have to bear the cost of the quality warranty, it was very troublesome at that time, so I decided to continue to use the car to observe. I did not expect that the gap in the bumper would become bigger after driving for a month or two, and the car was still relatively new, and the seam of the bumper felt particularly unpleasant, and the car wanted to solve this problem thoroughly during the warranty period. I was supposed to go to Fengfeng after sale, but I didn’t expect that the service of others was very good. We asked about the use of the car in the later stage, so we went on to reflect the problem to them. Finally, we communicated that Yifeng after-sale gave us a brand new Toyota original improved Crown Land front bumper, but the back bumper had to be repainted and asked about the painting process on their side. It is said that Yifeng is now spraying with water-based paint, and the effect of the white pearl paint is still very good, and there will be no obvious color difference, just wait for the accessories to come back and finish painting. And drove the car over to install it. I remember that I waited for about a week at that time, and when the bumper arrived, a staff member from the after-sales side called and told us that after the accessories arrived, we needed to re-spray white pearl paint on the bumper. We’ll drive the car over and install it when the paint is done. In the end, the bumper was ready to be installed, so I drove the car over and changed it, and finally solved the problem completely. When changing the bumper, all the original bumpers need to be removed, and the master of the sheet metal in the workshop is still quite skillful in his work. The master removed some accessories on the bumper and reinstalled it on the newly sprayed bumper. The process of disassembly and assembly took about 40 minutes. After the installation, the master tried the radar and so on again. Anyway, every detail was done very well, and it was reassuring to wait for the bumper to be completely installed and then polished. I felt that the effect of the white pearl paint sprayed after sale was not bad, and more importantly, the car had been back for some time. I felt that the problem of the opening of the front bumper bar angle was really solved, and I used my hand to shake this position. This time the combination is really very solid, no matter what, as long as the problem is solved in time, their after-sales service is still very good.

At that time, I made an appointment with the after-sales staff on the phone, and it would take about an hour to replace the bumper before disassembly, so I drove the car to solve the problem at the appointed time, and someone registered when the car arrived at the place. because of this warranty to solve the problem, there is no need to incur any costs, the car is not afraid of problems, as long as the manufacturer and the 4s store can take it seriously.

This is the position where there is a gap in the front bumper. After all, the new car looks very ugly in this way, and this time the problem must be solved at once.

Later, the after-sale beauty put on the seat cover and steering wheel cover, and there was a paper cushion on the carpet, which made people feel more formal.

Although it is free to solve the problem today, I still need to sign on the list to confirm it. Later, the beautiful woman received said that I could go to the workshop to have a look. It was also interesting for me to see how the master could change the new bumper.

The weather was a little cloudy, so the lights were on in the workshop, and the workshop was still very clean and tidy. I drove over and this car was parked at the edge of the west side.

The sheet metal master began to remove all the fixing clips on a black plastic board on the bumper. Most of these clips were pulled off as soon as they were pressed down. This master still works very quickly.

The master of sheet metal is still quite professional. He said that this bumper is relatively large, and there are too many accessories on it, so this bumper is relatively heavy, and the position at both ends of the bar corner is not tight, so it is often detached, but the problem of changing a new bumper will be solved.

Now all the work is done with power tools, so the screws under the bumper are removed quickly.

The black eyebrows on the edge of the bumper were also removed, and sure enough, all the clips were fastened together and fixed.

If you look at it this way, the area of the bumper in front of the crown is indeed quite large. I feel that the front face is much more complicated than Hanlanda’s. The master of the sheet metal leaned down and then removed the fixing screw under the bumper.

After the master removed the black eyebrow on the left, he began to remove the black eyebrow on the right

It took about ten minutes to finally remove the entire bumper completely

If you look at it this way, this car is still quite strong. There is an aluminum alloy crash beam on the front, and there is also an anti-collision energy-absorbing foam in front of the aluminum alloy crash beam

Looking from behind the bumper, it is true that these accessories are all indirectly installed on the bumper, and there are quite a lot of things on them.

Later, the sheet-metal master took the bumper sprayed with white pearl paint and spread a layer of soft foam on the ground so that the new bumper would not be damaged during assembly

The entire bumper and the center net look quite big when assembled together. If it were a single bumper, it would not look very big.

Then I started to remove the attachments one by one

When I came here, the beautiful lady who served me also came over to help hold the bumper

The front fog lamp was removed from the bumper, and some wiring was also installed on it and needed to be removed.

Remove the front grille, the front center mesh, and put it on the new bumper.

When installing the bumper, the sheet-metal master is still very careful. If he is not careful, it will easily scratch the new bumper.

Remove the attachments from the old bumper, install them on the new bumper, and tighten the screws

About 20 minutes passed, and more than half of the new bumper had been assembled

Later, everything on the old bumper was removed and installed on the new bumper

It feels like a car is like a person wearing clothes. It doesn’t look particularly good when the bumper is removed.

The insect net installed in the front still plays a role

Install the bumper on the car and fix it again

Basically, it gets stuck in position with a tap of your hand

This gap looks pretty tight.

Then tighten the screws that hold the bumper back

After the installation, the car was driven over and polished. There was no obvious color difference from this angle. The paint sprayed by Yifeng after sales was still good.