Some time ago, I received a call from the staff of the 4S store I used to go to, saying that they had opened a new store, and the person was still the same person in the original store, but the location was a little far away from me, and the store’s attributes had become a direct-operated store. This is how I can experience the original factory service, so I have to take time to go and have a look!
Coincidentally, the soundproof cotton on the cabin cover of my car was scratched by the cat who put it in. I never replaced it, so I asked them to give one. When I received the arrival call, I would make an appointment on the owner’s APP and prepare to experience the services of the manufacturer’s direct stores.
I didn’t expect the cloud housekeeper of the APP to be so considerate. He sent a text message directly, indicating the specific location and appointment time.
Drive to a direct-sales store more than 50 kilometers away, drive directly to the workstation, take a look at the workshop environment, and go to the front desk to go through the formalities. It is worth mentioning that I arrived slightly later than the agreed time due to traffic jams on the road. During this period, I received a call from the staff to inquire about the arrival time and arrange the work station in advance. This service is very considerate, and at the very least it will not be too outdated. Wait for rearrangement.
receptionist
customer lounge
After going through the procedures and starting vehicle inspection, careful staff found leakage and bulging when testing the battery, and the brake pads were seriously worn. Good! It seems that today is not as simple as replacing soundproof cotton. If there is a problem with the vehicle, it must be solved in time, and they are all original parts and the quality is guaranteed. One word, change.
Put the spare parts warehouse neatly
Start removing the soundproof cotton
The limit wear is serious. Is this the reason for the abnormal sound when the steering is dead?
Check tire pressure
After inspecting the vehicles, it was lunchtime. Eat first and then work. It was just time to try the food from the direct-sales store first, and go to the exhibition hall in front if you have time
children’s area
Cultural Corridor
Original RV
After-sales service area
After visiting the exhibition hall and then going to the workshop at the back, it was like ice and fire. On such a day, it was really difficult for the masters working behind them. There were no air conditioners or fans. At this time, I really wanted to give the manufacturer an opinion. Can I consider the feelings of the workers behind them? Don’t just focus on the facade. Maintenance in the later period is the top priority. Every inspection, every troubleshooting, and every service will determine the subsequent development of the company. Without after-sales support, no matter how powerful pre-sales efforts are, they will be in vain.
Look at the removed battery.
Replace battery
Replace sound insulation cotton
replace the brake pads
Comparison of brake pads
Change brake fluid
When changing brake fluid, the master also carefully polished and lubricated the rust on the wheel joints
Wash the car after disposing of it all
After you hand over the car and settle the bill, you can leave. Before leaving, let’s make a comment on this maintenance experience here:
1. The after-sales service personnel have a good attitude and are considerate
2. The technician works carefully
3. The overall environment is good and comfortable, but the customer lounge lacks a display of the maintenance status at the rear.
4. The workshop conditions are not good. Although the venue is large and the workstation space is sufficient, it is not humane enough and the feelings of the technicians are not considered.
The above points only represent personal opinions, but the comprehensive evaluation is still better than that of ordinary 4S stores.
In order to prove that I am not a supplier, attach the settlement information.
GailEva 
6 
September 4, 2024 
