This YOU version 001 was brought up on November 4, 2021. Let’s recall the after-sales service record in the past eight months.
First time: In December 2021, because I was one of the first car owners, the car version shipped at the factory was 1.0. This version had the problem of car navigation offset. With the update of the new car version, I had not received the update push. I went to the service group to inquire about the situation. Thirty seconds later, the group’s Jikrypton Orange called and told me that they could continue to wait. If the desire to upgrade was urgent, they could upgrade at the store. Since I was working in the county at the time, It took more than four hours to go back and forth to the nearest after-sales center. Jikrypton Orange immediately helped me arrange a trailer. The cart master arrived at the agreed place early the next morning to load the cart and ship it away. As the sky grew dark, the cart master called and the car had been transported back and arrived at the gate of the community. This after-sales service ends, and the cost is 0 yuan.
Second time: The reason for entering the after-sales center this time is that the official launch of the event called “Jikrypton Home”, which provides a free 3000-kilometer inspection and a New Year gift package. Arriving at the store, lifting the vehicle and doing a basic inspection, the service will be over. The fee is 0 yuan (I don’t know why the APP shows that the amount due is 120 yuan).
The third time: The time was at the end of February this year. WeChat prompted my service group to receive a message, telling me that the vehicle was produced earlier and that I needed to go to the store to swipe the new program on the camera to ensure that the driving assistance software package can be pushed normally later. If it is inconvenient to come to the store in person, you can arrange a roundtrip by a cart. It is expected to take 30-60 minutes to write the program. Thinking that I had nothing to do, I decided to come to the store in person. The next day, I arrived on time as scheduled. After arriving at the store, I put down the car and entered the customer lounge area. Unexpectedly, the processing efficiency was extremely high. I had the impression that I would notify me after 10-15 minutes, and the service was over. The fee was 0 yuan.
Fourth time: Yes, the “Krypton Home” event has opened a new season, with the theme of this season being healthy travel. I made an appointment with Director Chen of the after-sales center to arrive at the store. The next day, I brought my neighbors and motorists to the store and received an anti-epidemic gift package including masks, hand washing gel, disinfection wipes, etc. At the end of the service, the fee was 0 yuan.
The fifth time: It happened on the 23rd of this month. The left front radar of the car suddenly began to report false alarms. Then, he went to the store for inspection. As soon as the car stopped steadily, the guy from the after-sales service came up and asked what was wrong with the car. After learning about the vehicle condition and the car machine version was a 2.0.1 version without letters, he suggested that I upgrade the car first. The radar false alarm problem was solved after the version upgrade, and then the car was washed and returned to me. The service ended, the cost was 0 yuan.
Looking back at the entry and after-sales records of these times.
The good thing is that trailers are free, but what shouldn’t happen is software problems. The software department asks you to work harder to make up for this easy-to-drive and handsome hunting truck. As for the “Extreme Krypton Home” event you have participated in twice, please increase the intensity as much as possible!
ShirleyPope 
5 
April 1, 2024 
