Worried about failures and happy about service [Sudden after-sales experience of Jigkrypton 001]_vehicles, vehicles

Worried about failures and happy about service [Sudden after-sales experience of Jigkrypton 001]

September 9, 2024

HI! Hello, everyone. I am handsome Brother. In fact, as the first batch of car owners, I have more responsibility, that is, a process of solving some minor problems, and this is the psychological preparation that the first batch of car owners must make. Fortunately, I have done a good job in all aspects of after-sales service, coupled with the fact that I have a Lock myself, and many people are familiar with them in the (extreme Krypton Service Center) store. I am still full of confidence in their service.

What impressed me most was not my visit to the store, but the sudden failure. On April 15, 2022, the official traffic warning system in front of FCTA was launched, but just a few days after the upgrade was opened, many motorists suffered from a “panoramic image failure”. For a car 5 meters long and 2 meters wide, it is necessary to use panoramic images to assist parking. After I upgraded for a few days, I did not have this fault, but I was very worried that I could not avoid it, and this mentality was quite contradictory. So I also drove out on the rest day. I should have been in the car for five or six hours on the rest day, and there was no hint of this fault. I thought to myself. Should be lucky, should not show up. Coming up…

On the next working day, the weather was not beautiful and it began to rain heavily. I had to run more than 20 kilometers to work. I had just come out of the community to turn on the turn signal (turning on the turn signal less than 30 yards would automatically turn on the panoramic image assistant). The central control screen popped up a dialog box “panoramic image failure”. My God, I can’t hide from it. Don’t come early or late, but come when I need to use the car, and it’s raining heavily, and I really don’t know if I have no panoramic image! The good mood of such a day began to go bad in the morning. I parked my car to a parking space and quickly informed our local extreme krypton orange, because I had to go to work, so I certainly didn’t have time and energy to do it in the store. The response speed of extreme krypton orange was very fast, so I asked me for the address immediately. I arranged for a trailer to tow the car to the service center as soon as possible, and then sent it back to me. Feeling much better at this time, I gave the address of the unit to the extreme krypton orange and told me that I expected to arrive at the door of the unit in 30 minutes.

So I drove the car to the downstairs of the unit. Boy, I saw the trailer waiting for me from afar. Is the trailer so fast? As soon as I asked the trailer driver, he was really waiting for me. I said that the polar krypton side had explained that the customer was in a hurry, so let’s be sure to arrive at the scene in 20 minutes and wait for the owner. Upon hearing this, I feel comfortable. First, I have a feeling of being taken seriously. Second, there is a special explanation that I am very concerned about the needs of car owners. Third, it will give people a sense of trust at first. All right, the car just towed away. At this time, it was about nine o’clock in the morning, because I had to use a car in the afternoon, so I explained the situation to Polar Krypton Orange. At more than 12:00 in the afternoon, the extreme krypton orange contacted me and said that the car was ready. It was convenient for me to ask when it should be delivered to me. The estimated delivery time of the trailer driver will be arranged according to my time. We agreed to arrive at about 02:30. The tow truck driver was not the one in the morning, but he was also very responsible. After the trailer arrived, we checked the car around to see if there was anything wrong with it before driving down. The most heart-warming scene is, because of the rain, the trailer driver saw that I did not have an umbrella, unexpectedly gave me the umbrella, he was caught in the rain. How could I do that, so I took the umbrella and held it for the master, who also carefully checked the car for me until the car got off the trailer and the master confirmed that it was correct.

In fact, for vehicles, I think he is a consumable, can not be perfect, especially for extreme krypton 001, just born model, but also need some tolerance, in order to make him better. Of course, the most important thing is the manufacturer’s service and response after the problem arises, which is the fundamental way, a long-term solution, a hundred-year plan! Now I have driven nearly 10,000 kilometers, ran a long distance of 860 kilometers one way, and experienced the baptism of snow and the test of heat. Today, I still feel that my choice is very correct, and my blue fat man has brought me a lot of satisfaction!