At that time, the after-sales service of Jikrypton could be described as a fighter jet in garbage. The delivery group contacted Jikrypton Orange, and it took more than two hours to reply to a message. There was no news from 400 calls. I could only be anxious and angry.
A week later, there were still no after-sales visits, so I started calling 400*** every day and continued to call for a week. Finally, Jikrypton Orange contacted me. The Ningbo factory came to Hangzhou to conduct debugging and maintenance for me.

Perhaps because I was the first user in the country to have a Skyscreen failure, the engineers had no solution at first and turned on all the chip devices that could be opened. Two hours later, they finally found the bug. It was a conflict with the Skyscreen conditions. Of course, this is not an exception. The whole process lasted from 4:00 p.m. to 7:30 p.m.. The three engineers worked hard without drinking water or eating dinner. Although I was angry that the sky canopy was damaged and not repaired for a long time, I was still very moved to see how hard these three engineers were testing. The staff of Krypton were very dedicated. In the end, with the efforts of the engineers, the transparency of the sky canopy was successfully adjusted.

For this after-sales service, I failed the after-sales response speed, but gave full marks for the dedication and professionalism of the engineer.

Experience 2
The second time I went to the after-sales service was in April 2022. I went offline to upgrade the 2.0 system. It was 2 months since the first after-sales service. I made an appointment on the phone and was told that I could upgrade the same day. I was quite surprised. Unexpectedly, the after-sales efficiency of Krypton has improved. I was happy to upgrade offline, but there was another accident. Because I was the owner of the EC Light Sky Screen and needed to swipe the sky screen program separately to completely solve the sky screen bug. However, maybe I happened to be the first one and couldn’t succeed no matter how I brushed it. The whole process also lasted for nearly four hours.
For this experience, I still failed the professional proficiency of Jikrypton after-sales, because this kind of regular brushing should be trained first and should not be given to store users for experiments, wasting users ‘time.
go through three
In May of 2022, I did the first insurance after the purchase and sale. This time, everything went smoothly. I left the store in about an hour. This time, I am satisfied with the reception service of the Jikrypton staff and the maintenance time taken. I feel that Jikrypton is working hard to improve as a whole.