The radar failure after picking up the car for three months also allowed me to experience the after-sales service.
It’s been almost three months since I picked up the car. I’m suffering from waiting for the car, but I still say it smells so good after I picked up the car. He has been running hard since he picked up the car. He has basically used up all the 1000-degree benefits per month. He has already traveled more than 10,000 kilometers. Overall, this blue fat man, whether it is the driving experience, the riding comfort, and the interior. There is nothing to say about the texture and loading space, but the cliché car is really too unfashionable, and there is still a big gap from mainstream smart cars.
The vehicle problem eventually appeared, but fortunately it was a minor problem. On Friday, it was discovered that the front radar was completely ineffective. The system prompted “Please check if the front radar is covered.”After getting off the car, I checked the clothes around the four front radars to see if there was any obstruction. The result was that there were no signs of any damage, nor were there any other foreign objects. I initially determined whether it was a radar false alarm, and I quickly drove to a newly opened Linker 4S store nearby. Because I had been upgrading the car before and was familiar with it, I drove directly there. After the after-sales service, I received me as always and inquired about the situation. I put a sheath on the steering wheel of the seat and put a pedal paper on the foot pads. This standard is very good. The details are controlled in place. Because the new store was short of manpower, the master had to run between the new and old stores. Fortunately, the old store was not far away. After waiting for the master for more than ten minutes, he came over to check and diagnose me. Finally, through computer inspection, it was determined that one of the radars was broken, causing the linkage failure of the first four radars and a new radar was needed to be replaced.。This new Lingke store had just opened for a short time and didn’t have any spare parts for Krypton, so after the after-sales service, I quickly placed an order and dispatched spare parts for replacement. There was no other way today. I can also go back and wait for notice to change. You know, this big blue and fat figure, especially where the width is too narrow without the front radar, is quite difficult. This new problem is completely testing me, an old driver.[Cover your face]. There is no way to drive back first and wait for news.
The next morning, I was waiting for the car wash when the 4S shop called and told me that the parts had arrived. I was surprised, so fast [stunned], so I made an appointment to replace them immediately in the afternoon.
After arriving at the store and immediately arranging for the master to help me replace the radar before installation. The broken radar happened to be close to the license plate, so it was still difficult to assemble and disassemble it. The master was very careful and the two people worked together to remove the screws on half of the lever. When the front lever was removed, he perfectly replaced the broken radar. After replacing it, he used a computer to check and verify that it was correct before starting to install the lever. This is indeed very thoughtful If the efficiency is quite high, it will be done in more than an hour. My blue fat man is resurrected at full health. I am so happy.
Finally, the bill was signed and settled. There were 167 parts working hours and 246 working hours, totaling 431. However, this time I paid 0 yuan for the warranty, and the expenses incurred were settled by Jikrypton and 4S.
This is not perfect. Recently, Tianre 4S also carefully prepared cool drinks for store owners, so I chose a happy water to take away. This is the perfect after-sales service.
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