Introduction to the after-sales situation of Gekrypton 001 after picking up 6500 kilometers

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 September 16, 2024
From picking up the car on February 11th to running 6500 kilometers on June 24th, my Xiaolan spent four months with me, even though he was blocked at home for more than a month and couldn’t get out at work for another week. Because the epidemic also did not travel long distances, and many places in Tianjin and Tangshan galloped many times, we also passed the stage of acquaintance between us and entered a period of love smoothly.

Due to the installation of the canopy, the pick-up should have been delayed last year to this year. After the vehicles got off the line in mid-January, I caught up with the epidemic in Beijing, and all road transport was restricted, so my Xiaolan had to change to railway transportation, which was delayed for a few days. Then, when she finally arrived in Beijing– after another Spring Festival– she lay in Yizhuang for more than a week. It was not until 2.11 when it was convenient for me and the delivery side that the car came to me. Lying in Beijing for more than a week without waiting for points, it was very awkward. Fortunately, my delivery partner Xiao Pan and full-time partner Yang are very professional and patient, answering questions for me one by one and helping my Xiaolan get home smoothly.

Pick up the car
Nearly four months of car use time went to a total of three after-sale, the first time there was an own dragon, Lectra’s after-sales professionalism and service attitude is commendable. Pick up the car for a month or so has been serving the people as a full-time driver, has not taken the back row or co-driver. Later, my colleagues had a few drinks at dinner, and when I came back, my colleagues who didn’t drink drove back in Mini Krypton, and I got the copilot. Colleagues praised the car all the way, for example, the HUD is really big, the display is really comprehensive, the car is not as heavy and flexible as it looks, and the sitting position is comfortable, and so on.

Enjoy in the praise of talking colleagues, adjust the seat, feel that the front part of the horizontal bar before and after adjusting the seat can not swing up and down (adjust the elevation of the cushion), but the main driver can. After consulting the after-sales staff, they said they had never encountered it, and suggested that I go to the after-sales test. After the test, I found that the copilot did not have this function at all. I was so embarrassed that I quickly escaped from the collar store. I just need to find a rat hole to get in. (the after-sales docking staff of Lecker is still very professional and polite. )

The first time after sale
The second time was the 3000 km basic inspection and two software upgrades in early May to solve the problem. Because there were five diagnosed in our building, I was kept at home for 20 days. In the absence of a bullet train in the past 20 days, my canopy can’t change color. Before going to do the inspection, I also upgraded 2.0.1, and there were some problems such as 360 failures that everyone faced. Two solutions for power outage and disconnection of small batteries were given in the group. I was thinking about catching up with the 3000 km basic inspection, so just upgrade my feet.

A return to normal canopy
Once again visit Lecker store, after upgrading the firmware, the canopy can change color normally. It is worth mentioning that when the transparency of the sky is set to a minimum, the car is obviously not so hot, and it can be done without sunshade in summer. This 6000 yuan is not wasted. The 360 fault problem was solved after upgrading 2.0.1b, but there were also some other fault codes that didn’t disappear for a long time. Miraculously, they were gone the next day, and all the problems that can be solved by software are not problems.

The third time was at the beginning of June, when the right deviation of the vehicle became more and more serious, so I was ready to do a four-wheel positioning. In fact, there was a problem of turning to the right at the beginning, and the steering wheel could not be corrected in its natural state, but it was not obvious at the beginning and did not take it seriously. After arriving at LinkedIn, the master said that he had never done it. Then I asked the master for advice. After the first adjustment, the master told me, “this car is still high-end. You have a data that should be 0, but it would be fine if 3.7 was changed.” However, the mechanic took the after-sales receptionist to test the car with me and found that it was still a bit biased. In order to avoid the influence of the road, the master carefully changed several routes and directions for testing, and finally continued the four-wheel positioning. This time the four-wheel positioning was done, and the master said to me after testing the car, “this car is really wide, with a long wheelbase and wheelbase. If the wheelbase is a little longer, I can’t do it with this small machine.” Go for a test drive. There should be no problem this time. No problem. Just drive away. ” After friendly communication with the master, out of trust in the master, straight on the way home, not to mention really not so partial. The master I met this time is more serious and responsible than last time, and his attitude is very humble. I also hope that Lecker will get better and better.

The third time
On the whole, the glitches over 6500 kilometers are innocuous, and the improvement in driving texture and comfort brought about by polar krypton 001 is negligible. I have also mentioned in the oil-to-electricity article that polar krypton has many different functions, which are commonly found in fuel-fired cars or lacking, so this article is mainly about the trouble since the car was picked up and after-sales.

The next day, Integrity 65 Environment Day, because I had worked for a period of time in the local environmental protection unit, I came to Cao Xueqin Park, the largest park in the workplace, early in the morning to start the publicity work. This 65 Environment Day, the local ecological and environmental departments focus on collusion, common green, coexistence, symbiosis and co-construction. Through joint cooperation and concerted action, we are committed to presenting a harmonious and beautiful ecological picture and development prospects.

Simple comparison
At this stage, the vast majority of new energy car owners are transferred from oil cars to trams. Therefore, for every kilometer we drive, we actually contribute to environmental protection. Compared with the same class of fuel vehicles, polar krypton for every 100 kilometers can effectively reduce pollutant emissions by about 80g. Like us, the more car owners choose new energy models, the less pollution to the air. At the same time, krypton helps the national “carbon Peak, carbon Neutralization” program to launch the Z-Green carbon reduction campaign, which converts emissions reduction into energy to car owners and gives the sky the original color.

Polar Krypton in the Night