As we all know, the polar krypton 001 is nearly 5 meters long and nearly 2 meters wide. You know, the Rolls-Royce Curinan is 2 meters wide. Polar krypton is indeed a real “fat man”. So it’s quite a test of skill to drive. Although there are 360 images and radar blessings, but after all, the size is there, so it is easy to rub if you are not careful. In the group of car friends, I often see some people scrubbing and hanging when parking. So, when there is a scratch or other problems, how does polar krypton perform after sale? Next, I would like to share my first wipe and hang (one blood), as well as after-sales experience.
I am the polar krypton 001 century we86 version decided on December 30, 2021. Pick up the car on April 16, 2022. It took a total of 108 days, and the pick-up speed was quite fast. But at the same time, the speed of “one blood” is also very fast.
April 16 Hitipolar krypton
May Day, ushered in my first wipe, that is, “one blood”. The situation is that the car is too close to the side, too confident, not to stare at the image of the big screen, the hub rubbed against the curb. It’s all right, it’s not serious, it’s just a little bit of paint off, and you can’t see it if you don’t look at it carefully. And the tires are not hurt, there are no safety risks, so I have no intention of after-sale. But bad luck really stuffed my teeth when drinking cold water! When I got home, I backed up and accidentally hit the corner. The reason is that the reversing speed is too fast, plus the 5-meter length of the car, which is not used to extreme krypton. As a result, the left rear butt was hung with flowers, and the left rear “beard” was broken (see picture below). Many riders don’t like this “beard” very much. They say it looks too abrupt. But I like it. I think this is the finishing touch and increases the layer of appearance at the same time. But now he’s broken by me. No, it has to be repaired.
Ushered in “one Blood” on May Day
Schematic diagram of injury location
Backing up accidentally broke the left rear “beard”.
So I applied for after-sale. It’s convenient after sale. The previous Wechat delivery group became an after-sales group after picking up the car. There are all kinds of after-sales personnel, any questions or needs can be raised in the group. I just asked in the group, and then the extreme krypton orange in the group taught me how to choose after-sales outlets and how to apply for after-sales. After I chose the after-sales network, I also took the initiative to help me contact the network staff, it can be said that everything I can do has helped me to do it. In addition, we can also make after-sales appointments in polar krypton APP. The steps are as follows: there is a “one-button maintenance” button at the bottom of the “car” section in polar krypton APP. Click to enter. Just choose an after-sales site, leave your contact number and make an appointment.
Polar krypton APP after-sale reservation button
Polar krypton APP booking after sale
At present, there are six polar krypton service centers to choose from in Chengdu. I chose the polar krypton service center (Chengdu Hongjia Linke Center), because this service center is closest to my home. After contact, I learned that there is no stock in this “beard” service center, and spare parts need to be ordered, so I waited a few more days. After the arrival of the goods, the car was quickly completed, and the technical staff acted very professionally and very cleverly. They solved the problem three times out of five, and more than one hundred yuan took on a new look. Later, Hongjia’s after-sales staff also pulled a WeChat group dedicated to car owners for me, in which there were more than a dozen people, all of whom were professional and technical personnel in all aspects of the vehicle. Any questions about the use of the car could be asked in it, and the reply was very quick and professional. You can also make an appointment here directly when you need after-sales. This service is so sweet that it feels like professional after-sales staff are around all the time.
Exclusive group of car owners in after-sales service center
Of course, we do not want anything wrong with the vehicle, let alone an accident. But no one is perfect, and cars don’t have perfect cars. We will inevitably encounter all kinds of situations in the process of using the car, so a good after-sales service is particularly important.
Generally speaking, I am very satisfied with my whole after-sales experience, which is mainly reflected in three aspects: first, the hands-on teaching of extremely krypton orange is very patient; second, the technical construction of the after-sales service center is very professional; third, the exclusive group of car owners in the service center is very considerate. This is the true embodiment of extreme krypton user-oriented enterprises, really user-centered, so that I do not have to worry about the car in the future. For car companies, gold and silver cups are not as good as the reputation of car owners. Only enterprises with excellent after-sales service can prosper for a long time and give likes for extreme krypton service!
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PaulaRichard 
1 
September 17, 2024 
