My polar krypton has been driving for 13000 kilometers. To be honest, apart from the fact that the car machine system occasionally gets nervous and slightly affects the mood, there is really nothing to say about the mechanical quality of the car. I don’t know how to drive, but compared with the Infiniti Q50 and his wife’s Mercedes-Benz GLA, the handling, suspension and speed increase are not of the same order of magnitude at all.
Of course, a good brand is more important to look at after-sales service. I don’t have a say in other brands, just take my former Infiniti, which is still a brand that is good at after-sales service, with free maintenance of 120000 kilometers for 6 years, door-to-door maintenance and provision of scooters of the same class (this has not been experienced before, because it has not been repaired for that long. I heard that you can apply for more than three days of maintenance, more than 5 years, and the car hasn’t been repaired for that long). In addition, in several 4S stores of Nanjing Mercedes-Benz, Ningxing, Zhongsheng and Wanbang, I have all driven my wife’s car to do maintenance and repair, and the service is quite similar. The lunch is good, the massage chair is also very powerful, and my wife seldom goes to maintenance on her own. as a result, I moved back to a massage chair with more than 10,000 yuan.
All right, opened for 5 months of extreme krypton, 13000 kilometers of mileage, has been to 2 after-sales stores, one is Houji, the other is Tianhong Huayu, are Lecker’s after-sales stores. Now let’s briefly talk about the after-sales process of these two times, and let the friends who did not mention the car understand how the after-sales service of extreme krypton is in the end.
The first time is to go to Nanjing Houji in early May to do the first insurance. The first insurance is 3000 kilometers. I was 6000 at that time. I was too busy to go before. However, the maintenance of the tram is simple, and since I have been driving for three months, there is no mechanical problem. I have never been there after sale, and the first insurance has been dragging its feet. I went there almost 11:00 in the morning, probably because of Monday, and there was no car. After waiting for a while, I got on the shelf, and then I looked at the tires, checked the chassis, added some glass water, and turned on the air conditioner in the car. I went out and turned on Lecker’s car. When I came back, I saw that the car had been washed and glass water had been added. By the way, the glass water tank zipper of the Nanjing extreme Krypton Friends Association, which I led in the exhibition hall, was also installed for me. I tried it myself, and it was very easy to use. A few yuan solved a so-called “BUG” that everyone had complained about for a long time. It was really good, and I liked it for our after-sales team in Nanjing.
When I was about to go out, I suddenly thought that there was an epidemic prevention gift bag in the group, so I asked the master and asked me to register at the front desk, and then helped me to take a picture by the side of the car with a big gift bag. I also gave a thumbs up. Unfortunately, this photo is in the master’s mobile phone. It should be used to write off gifts. Haha. There is a saying that this large package of things is very practical, has quality, and maintains the consistent quality control attribute around polar krypton, which is very intimate.
The whole first insurance is a little more than an hour, which is much faster than a gas car. It is estimated that the maintenance at most will check the brakes and replace the air filter. If there are not many people, it should not take long.
The second time, because of the heavy rain in Nanjing some time ago, it was dark and rainy. When I backed up at night, I accidentally rubbed against the small stone pier on the lower edge of the car door on the right, and I was caught off guard. Fortunately, the chassis of the car is so high that it didn’t hurt the door, but it just broke the decorative strip. When I was free on the weekend, I contacted the extreme krypton orange (the online after-sales service specialist of extreme krypton) in the exclusive service group, and soon got the quotation confirmed (151 for a chrome strip material, 100 for man-hours, all right, not a special pit). Then arrange the order, change it when the notice arrives, and check the air-conditioning system by the way. Check that the air conditioner does not charge, a total of 251 yuan (fortunately or 250, ), the air conditioner should have done a simple cleaning, the master said it is not a big problem, wait for 20,000 kilometers of maintenance to see if it needs to be replaced. Listen to a lot of riders said that 20000 kilometers is more than 500 yuan, which is quite a gas car, it really saves too much. I didn’t eat the after-sales lunch, because both visits were non-weekend time, and there were really not many cars, and I both made an appointment with extreme krypton orange in advance (of course, I could also make an appointment on APP, so I skipped the appointment and posted Wechat), which was done in less than two hours, which was generally quite pleasant.
To sum up:
Rating: Nanjing polar krypton three after-sales went to two, the overall score of 85 points, (reservation 100 points, on-site service attitude 90 points, environment 75 points, maintenance results 90 points)
Suggestion: polar krypton can build its own after-sales center as soon as possible, after all, it is a bit awkward to mix with other cars, especially when some owners and friends of LinkedIn introduced that the polar krypton parked at the door is a new Lecker tram. It feels a little strange, hehe. However, it is understandable that, after all, the amount of extreme krypton in Nanjing and its surrounding areas is estimated to be about 1000 by the end of June, and the cost of building a service center alone is still too high. (after all, the maintenance cost of the streetcar is still relatively low, and the repair is, after all, an accident.)
It is hoped that sales will continue to work hard and production capacity can keep up. If there are more than 2500 units in Nanjing and its surrounding areas by the end of 22, it should be able to meet the operation of a service center. We car owners are expected to have a home of our own as soon as possible.