The Queen has praised the new car since it was mentioned in June 2022. Every once in a while she asks me if it’s time to take care of the car. I usually answer her, “I know it.” After all, after buying many cars, I still have a deep understanding of the maintenance of vehicles. During this period, I also received a reminder call from the 4S store to buy a car, referring to the time and items specified in the Audi Service Manual for 11 months (driving 3719 kilometers). I wrote it correctly, and you read it right. The car did run 3719 kilometers after driving for nearly a year) and made an appointment to enter the store for maintenance.
PS: generally speaking, the time to change the oil is one year / 10000 kilometers. Which one arrives first should be maintained. If the driving conditions are not ideal, such as dusty weather, extremely hot and cold climate, or multi-plateau roads, and so on. Personal suggestion, can be maintained in advance.

Maintenance content:
According to the instructions in the maintenance manual, the automobile engine oil and the matching engine oil filter element need to be replaced for the first maintenance. The rest is to check the project.

Maintenance price:
The total is 1350 yuan (0 yuan actually paid). The man-hour rate is 616 and 4 liters of oil is 486 and 1 liter of oil is 128 and the oil filter element is 120. You can enjoy a 15% discount on booking hours.
PS: when buying a car, Brother Sun has not been specially sent for maintenance, only a first insurance right given along with the car. After that, a car user was introduced to buy a car, and the points gained were exchanged for a routine maintenance right on the “FAW Audi” APP. The first-insured rights and interests are valid for three years and can be written off within three years. However, the regular maintenance rights exchanged on the official platform are only valid until December 31, 2023. Therefore, this maintenance has written off the maintenance rights and interests of points exchange. During the maintenance, if you have the regular maintenance of redeeming points, you should pay special attention to the validity period of your rights and interests.

The service process I have experienced:
Prophase: apply for appointment– 4S arrange “appointment specialist” docking– 4S arrange corresponding “after-sales service consultant” docking
Mid-term: after arrival at the store, the “after-sales service consultant” receives– the “after-sales service consultant” makes a visual initial inspection of the appearance, interior decoration and chassis parts of the vehicle– checks the service items with the car owner.
In the later stage: the “after-sales service consultant” coordinates the specific construction of the corresponding “workshop technician”-after the completion of the construction of the “workshop technician”, the head of the team reviews the construction project. after confirmation, the appearance of the vehicle is cleaned– returned to the assigned “after-sales service consultant”– the “after-sales service consultant” returns the vehicle to the owner.

Overall feeling:
This is an almost perfect service experience, the service process is relatively clear, each link of the docking personnel can effectively meet customer service needs, especially impressed by the service attitude and professional skills of Zhou Qin, Hu Jing and Liu Xueming in 4S store. It’s worth praising.

Advice for 4S stores:
The power panel of the customer rest area (rest hall and TV rest area) on the second floor can be added appropriately.
I have been to the customer rest area three times, namely, car purchase day, car pick-up day and first insurance day. I found that there are very few power panels in the customer service lounge area on the second floor, which is very unfriendly to customers who use electronic products. I have also encountered this kind of trouble, and asked the service staff in the store, they said that there is no other alternative in the store (such as sharing portable battery in public places).
Generally speaking, most of the after-sales customers rest in the customer service area, and the service experience is how the customers feel about the overall service. It is suggested to appropriately increase the power panel of the second floor customer rest area (rest hall and TV rest area) or provide other alternatives (such as sharing portable battery in public places) to enhance the experience of customer service entering the store.

Finally:
Looking forward to the next time to enter the store, I hope that FAW-Audi’s after-sales service will make each user feel more at home.