In July and November 2021, I bought a 530Li and a 325i in the new Baozun of the clock tower in Changzhou. The experience of buying a car is relatively simple, so it does not consume the eyesight of the viewers. At the time of payment, the seller recommended the extended insurance to me, and I thought it was really good after listening to the introduction at that time, so I agreed to change the deposit into the purchase of extended insurance. All right, that’s where the bad story begins.

The frequent occurrence of the car in less than a week, first, the lack of all kinds of sound, turn signal, seat belt sound, audio, etc., anyway, except for the abnormal sound of the seat and the sound of the horn, it doesn’t sound anywhere else. The most fatal thing is that after turning off all driving assistance and deviation correction assistance, the steering wheel will correct without warning. I thought it was incredible after listening to the description of my family, until I almost hit the electric car because of the steering wheel. No, no, no. no, no, no. The one with kids and no helmet. I’m scared when I think about it now.

On November 2nd, 3rd and 5th, I went to Xinbao Zun three times, each time it took at least half a day, each time seven or eight people came in turn, and each time the people were different and asked you to explain the problem again. Then they went their own way, without any explanation and without any result. During this period, I said that there is nothing wrong with the sound that can be checked slowly, but the driving safety issues affecting car owners and other pedestrian safety issues need to be paid attention to.

Finally, under the unbearable situation, the landlord parked the 5 series in front of the 4S store. I really didn’t expect that I would still have a day to do this. No, no, no. That kind of helplessness, helplessness, endless waiting, repeating the same problem dozens of times is really enough.

At this time, an after-sales manager finally agreed to conduct a comprehensive inspection of the car and promised that the car could be repaired within a month. Then we went back, and later proved that we were naive. The words and promises made by these people can be selectively “said” and “not said”. No, no, no. no, no, no.
The new car will be repaired in the factory for a month after a week, so let’s wait.

In mid-December, the time has long passed their “commitment” deadline, asked that the factory did not reply, accessories can not arrive, anyway, for various reasons, what chip shortage, Christmas is approaching, foreigners have a holiday, during the 4S store said that if the accessories of other cars were not replaced with me, the landlord refused, and the owners of other cars knew how they would feel. Don’t do to others what you don’t want others to do to you.

Because it is a second-hand car replacement, and the time for the new car to be repaired is a long way off, 4S stores are required to provide a scooter. Refuse, refuse for no reason. W T FK!
My new car that leaves the factory has problems of one kind or another. I wonder if the car will be a return repair car or an accident car. All kinds of prevarication and refusal will have to be repaired for a month. What about the month you agreed on? Where’s your promise? What do you think of consumers?
Here, the landlord is completely enraged!

BMW official 400, consumer rights 12315, time-consuming advocacy began.

Finally, under the unremitting efforts of the landlord, on December 30, the faulty vehicle from the factory has been repaired in the 4S store for nearly two months.

The two staff members came to the door with gifts, “sincerity”, sincere attitude and strong empathy ability. It means we can talk about anything, as long as there are no more complaints.

The maintenance and protection of rights along the way are exhausted, and the landlord has no way to recognize the overall after-sales service of Xin Baozun in the clock tower, and the after-sales service cannot be done well in the insurance. What will happen during the extended guarantee period?

The landlord put forward the demand: first, to repair the faulty vehicle as soon as possible and provide a scooter at the same time; second, to return all the two extended guarantees purchased.

Seeing that the demand of the landlord is so easy to solve and so simple, the joy of the 4S store is really visible to the naked eye, and it can give thousands of vouchers as compensation.
It seems that this is the end of the story, however. A new nightmare begins.

On January 10, the 4S store informed that the invoice issued would be sent to the store to go through the refund process of the extended insurance, and “promised” that the refund could be sent to the account by January 21 at the latest.

On January 27, nearly a week before the refund “promise”, when the landlord asked when the refund would be ready, he was told that the extended guarantee could only be refunded to the 3 series with problems, and the 5 series would not be refunded without problems.
The landlord asked the request agreed on December 30 and why he changed his mind. The answer was that it was reported to the group, and the group boss did not agree, um, the building owner checked, Yongda Group, a big company, changed as soon as it was said, and acted vigorously.
After that, at 01:37 in the afternoon of the same day, the 4S point sales call informed me that it could be returned again, and a written notice would be sent to me later, but the refund process needed to go to the end of the year. The landlord said he understood that, after all, big companies have processes.

Do you think it’s over here? Oh, don’t underestimate the trouble-making ability of this 4S store! There must be no, ah, the call came again at 02:53 in the afternoon, only half of the refund was made, and only the extended guarantee of the problem car was refunded, and I can’t remember what we talked about on December 30th, and the 01:37 sales didn’t make this call. As for the thousands of vouchers mentioned earlier to compensate for the failure of the new car, it was never mentioned, resolutely not mentioned.

It’s, uh… The landlord is confused directly.

I really want to ask why the communication with 4S stores is so complicated and repeated. Do consumers really have to open recordings and videos in the face of these merchants in order to protect their rights and interests?
How exactly did you make your “commitment” on December 30th, and what did the phone call at 01:37 on January 27th say, leave it to the party concerned.

It’s just that the landlord really wants to say that responsibility and integrity are the foundation of running an enterprise, doing business and being a human being.

I hope my experience sharing can give some reference to those who want to buy a car and change cars, so as to avoid stepping on a pit like Xin Baozun in the clock tower.

I also hope that my friends will support me in safeguarding my rights, and I will continue.